Privacy Policy Hones Collection

Last updated: June 2026

Hones Collection (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit www.honescollection.co.uk, purchase products, or interact with us online.

We comply with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Hones Collection Ltd
Company number: 16642491
Registered in England and Wales
Registered office: Arabia, Little Tingewick, Buckingham, MK18 4AG, United Kingdom
Email: catherine@honescollection.com

We design, produce and sell limited edition artwork, cards and curated ceramic pieces.

2. Personal Data We Collect

Information you provide directly

  • Name

  • Email address

  • Postal address

  • Payment information (processed securely by our payment provider. We do not store card details)

  • Order details

  • Messages sent via contact forms or email

Information collected automatically

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Cookies and analytics data

Information from third parties

  • Payment processors such as Stripe or PayPal

  • Delivery partners such as Royal Mail or couriers

3. How We Use Your Data

  • To process and fulfil your orders

  • To send order confirmations and delivery updates

  • To respond to enquiries

  • To manage returns or refunds

  • To maintain website functionality and security

  • To analyse website performance

4. Lawful Bases for Processing

  • Contract. To process and deliver your orders

  • Consent. For marketing and non essential cookies

  • Legitimate interests. Improving the website and preventing fraud

  • Legal obligation. Tax, accounting and regulatory requirements

5. How We Share Your Data

We only share your data with trusted partners essential to running our business. These include:

  • Payment processors

  • Delivery partners

  • Website hosting and analytics providers

  • Professional advisers such as accountants or legal advisers

We never sell or rent your personal data.

6. International Transfers

Some service providers may store data outside the UK. Where this happens, we ensure appropriate safeguards such as Standard Contractual Clauses or UK adequacy regulations.

7. Data Retention

  • Order records. Six years

  • Email enquiries. Up to twelve months

  • Marketing data. Until you unsubscribe

  • Analytics data. Typically twenty six months

8. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

  • Complain to the Information Commissioner’s Office (ICO)

To exercise any rights, email catherine@honescollection.com.

9. Cookies and Analytics

We use cookies to:

  • Enable essential site functionality

  • Analyse website traffic

  • Improve user experience

  • Support marketing with your consent

You can manage cookie preferences through your browser or our cookie banner.

10. Email Marketing

We send marketing emails only if you opt in. You can unsubscribe at any time.

11. Security

We use appropriate technical and organisational measures including:

  • SSL encryption

  • Secure payment processing

  • Access controls

  • Regular monitoring

12. Links to Other Websites

We are not responsible for the privacy practices of external websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will appear on this page.

14. Contact Us

Hones Collection Ltd
Company number: 16642491
Email: catherine@honescollection.com

If you want, I can now clean up your Cookie Policy, Terms and Conditions, Returns Policy or Shipping Policy in the same style.